23bet Privacy Policy

Last updated: January 2026

This Privacy Policy ("Policy") explains in detail how the 23bet platform ("23bet", "we", "us") protects and manages the personal information of every individual ("you", "user") who uses our services. We believe your privacy is a fundamental right, and we treat that right with the highest importance.

By using the 23bet website, creating an account, or enjoying our gaming services, you are considered to have agreed to this Policy. Please read this Policy carefully. If you have any questions, contact us at [email protected].

This Policy applies only to the 23bet platform. We are not responsible for third-party websites or services.

Data Collection and Use

Section 1

What Information We Collect

We collect various types of information in order to create accounts on the 23bet platform and provide our services. This information falls into two main categories.

1.1 Information You Provide

Information you directly provide when registering an account or using our services:

Full name and date of birth (required for age verification)
Valid email address and mobile number
Residential address
Documents required for identity verification (national ID card, passport, or similar)
Payment method details — bKash, Nagad, Rocket, or bank account information
Messages and information you provide when contacting our support team

1.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

IP address and device identifier information
Browser type and operating system details
Service usage time, session duration, and navigation data
Data collected through cookies and similar tracking technologies
Gaming activity and transaction history

Purpose of Data Use

Section 2

How Collected Information Is Used

23bet uses your information only for legitimate and necessary purposes. We never use your information unnecessarily or sell it to third parties.

2.1 Service Operation and Improvement

To create, manage, and secure your account
To process deposit and withdrawal transactions (bKash, Nagad, Rocket, and bank transfers)
To improve the quality of gaming services and add new features
To identify and resolve technical issues

2.2 Legal and Regulatory Obligations

Verifying age to prevent access by those under 21
Conducting identity verification required to prevent money laundering and fraud
Monitoring play patterns to ensure responsible gaming
Retaining information necessary for dispute resolution and legal proceedings

2.3 Communication and Support

Sending important account-related notifications
Providing live chat and email support
Keeping you informed about changes to our services

For marketing communications, we contact you only with your explicit consent. You may withdraw this consent at any time.

Data Protection and Security

Section 3

How We Keep Your Information Secure

23bet treats the security of your information as its highest priority. We use industry-standard technologies and practices to keep your data protected.

3.1 Technical Security Measures

All data transfers secured through SSL encryption technology
Sensitive information stored in encrypted format
Regular security audits and vulnerability assessments
Firewall and IDS technology to prevent unauthorized access
Two-Factor Authentication (Two-Factor Authentication) support

3.2 Organizational Security Measures

Only authorized staff have limited access to the information they need
Regular staff training and privacy awareness programs
Strict internal policies and procedures for data protection
Rapid detection of security breaches and an incident response plan

However, no data transmission over the internet or electronic storage method is 100% secure. We make every effort to meet industry standards, but absolute security cannot be guaranteed.

Sharing Information with Third Parties

Section 4

Disclosure of Information to Third Parties

23bet does not sell your personal information or rent it out for commercial purposes. However, in certain specific circumstances we may share limited information with trusted third parties.

4.1 Service Provider Partners

Trusted technology and payment service providers engaged to operate our services (such as bKash, Nagad, Rocket, and banking services) may have limited access to relevant information only for the work required. These partners operate under strict confidentiality agreements.

4.2 Legal Obligations

We may disclose information to legal authorities in the following circumstances:

In response to a court order or valid legal process
To cooperate with investigations related to money laundering or fraud
When necessary to protect our legal rights or those of others
To notify the relevant authorities in emergency safety situations

4.3 Business Changes

In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the new entity. If such a change occurs, we will notify you in advance, and the new entity will also be bound by this same Privacy Policy.

Cookies and Tracking Technologies

Section 5

Cookie Policy

The 23bet website uses cookies to improve your user experience. Cookies are small text files stored in your browser.

5.1 Essential Cookies

These cookies are essential for the core functions of the platform. Without them, login, transactions, and account management will not work correctly. These cookies cannot be disabled.

5.2 Functionality Cookies

These cookies remember your preferences and settings — such as language preference or previous login details — so you do not have to set them up each time.

5.3 Analytical Cookies

To improve the quality of our services, we monitor how users are using the platform. This data is collected in aggregated and anonymized form.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some services to not work correctly.

Data Retention and Deletion

Section 6

Data Retention Period

23bet retains your information only for as long as necessary or legally required.

6.1 Active Accounts

For as long as your account remains active, we will retain the information necessary to provide our services.

6.2 After Account Closure

Even after an account is closed, some information may be retained for a specified period for legal, regulatory, and dispute resolution purposes. Transaction and financial records are retained in accordance with applicable law.

6.3 Data Deletion Requests

You may contact us to request the deletion of specific information. However, information that is legally required to be retained cannot be deleted. In such cases, we will clearly explain the reason to you.

Your Rights and Controls

Section 7

User Rights

23bet respects your full rights regarding your information. You may exercise the following rights:

7.1 Right to Access Information

You have the right to receive a copy of the information we hold about you. To make this request, contact us at [email protected].

7.2 Right to Correct Information

If any of your information is incorrect or incomplete, let us know — we will correct it as quickly as possible.

7.3 Right to Object to Processing

You may object to the use of your information for specific purposes (such as marketing communications). Once we receive your objection, we will stop that particular use.

7.4 Right to Complain

If you have any concerns about our data processing practices, please contact us directly first. We take every concern seriously and work to resolve it promptly.

Send any request to exercise your rights to [email protected]. We generally respond within 30 business days.

Protection of Minors

Section 8

Protection of Minors' Information

23bet strictly refrains from providing services to individuals under the age of 21. Our platform is intended for those aged 21 and above only.

Every user's age is verified at the time of registration. If we become aware that a minor has created an account, we immediately close that account and delete all collected information.

A note to parents: if your child has created an account on our platform, please notify us immediately at [email protected].

Policy Changes and Updates

Section 9

How Policy Changes Are Made

23bet may update this privacy policy as needed. This policy may be revised due to business changes, new technologies, or legal requirements.

9.1 Notice of Changes

For significant changes, we will notify you in the following ways:

A notification will be sent to your registered email address
A clear notice will be displayed on the website
The "Last Updated" date at the top of this page will be changed

9.2 Your Options After Changes

If you continue to use the platform after the updated policy is published, your continued use will be considered acceptance of the new policy. If you do not agree to the new policy, you may request to close your account.

International Data Transfers

Section 10

International Data Transfer Policy

23bet may use servers and service providers located in various countries to deliver its global services. As a result, your data may be transferred outside of Bangladesh.

For any such international transfer, we ensure that the receiving party maintains data protection standards equivalent to or higher than those in this policy. We uphold appropriate contractual safeguards.

If you would like to learn more about international data transfers, please contact us.

Contact Information

Contact

Privacy Inquiries

If you have any questions, concerns, or requests regarding this privacy policy or your data, please reach out to our support team through the following:

Email: [email protected]
Live Chat: Available 24/7 — in Bengali and English

We take every inquiry seriously and aim to resolve it as quickly as possible. 23bet is always committed to protecting your privacy and data.